Items that I purchased aren't reflected in the game. What should I do?
If items you have purchased fail to appear in the game, this may be due to a delay caused by either your internet connection or your purchase method.
Follow the steps to below to confirm whether or not your purchase has been completed. (Please note the confirmation process may differ depending on your OS version.)
Android
1. Go to Google Pay (https://pay.google.com/payments/home) and log in with the Google account linked to your device.
2. Find "Other purchase activity" and select "View purchases".
3. Select the relevant purchase and check the transaction history.
iOS
1. On your iOS device, tap Settings > your user name > iTunes & App Store >Apple ID > View Apple ID.
2. Sign in using your Apple ID.
3. Scroll down and then tap Purchase History.
Steam
1. Open Steam and log in to the account you made the purchase with.
2. Select your account name in the top-right corner, and then “Account details.”
3. Select “View purchase history.”
PlayStation®4
1. Log in to the account you made the purchase with.
2. Confirm your purchase history.
If you have already completed the purchase process, please access the purchase screen of the item once more, as this may reflect your purchase. If this causes a pop-up window to be displayed, please follow the steps shown. If the purchase limit for that item has been reached, preventing it from being displayed, please visit the Spirit Orb purchase screen.
"PlayStation" is a registered trademark or trademark of Sony Interactive Entertainment Inc.
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